Paradigm Mortgage Services has appointed Diane Jones as a new mortgage helpdesk manager.
Jones joins Paradigm with a range of mortgage industry experienced gained over the last eight years.
Most recently, she worked as business support team leader at Bevan Brittan.
In her new role, Jones will be responsible for the mortgage helpdesk team which provides support and guidance to Paradigm member firms who have general mortgage enquiries or are looking to place more complex cases.
She will report to director of membership Richard Goppy and work closely with Katrina Ostrowski, who will move into the new role of senior mortgage helpdesk consultant.
Commenting on the appointment, Goppy says: “We are very pleased to be able to announce Diane’s appointment as our new Mortgage Helpdesk Manager. She joins us with a raft of experience and an excellent skillset to be able to move our Helpdesk offering forward, building on what we already have in place.”
“I would particularly like to thank Katrina for her work on the Helpdesk over the last nine months while we finalised our new structure – she has done a superb job for us in that period. We are also looking to add further resource to our Helpdesk team to maintain our commitment to providing Paradigm members with everything they need to deliver mortgage advice excellence,” Goppy adds.
